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The pinnacle of great customer service is reaching your clients how they want to be reached, and for many, that\u2019s on social media channels. Platforms like Facebook, Twitter, LinkedIn, YouTube, and others offer<\/a> a two-fold benefit to real estate<\/a> professions: First, you can take interactions with your sphere to a higher level by creating meaningful relationships through comments, direct messages, targeted posts and videos, and photos, says customer service expert Shep Hyken. Second, it\u2019s an avenue to demonstrate your professionalism, attention to detail, and dedication to your business.<\/p>\n Read more<\/strong>: Improve Your Agents’ Value Proposition<\/span><\/p>\n<\/blockquote>\n \u201cRegardless of the customer interacting with you in person, on your website or through social media channels, the experience should be one that brings the customer back, and more important, gets the customer to talk about you to their friends and colleagues,\u201d says Hyken.\u00a0\u201cCustomer service done right is one of your best marketing strategies.\u201d<\/p>\n Kyken, who attended\u00a0Social Media Marketing<\/a> World in San Diego last week, says the conference\u2019s social customer care track offered five strategies that brokerage owners will find useful.<\/p>\n Source: \u201cSocial Customer Care Cannot Be Ignored\u201d March 2016, Shep Hyken <\/em><\/p>\n \u2014Erica Christoffer, REALTOR\u00ae Magazine<\/em><\/p>\n<\/div>\n<\/div>\n [ad_2]\n
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