How to deal with a difficult landlord

Here are some tips on how to deal with a difficult landlord. 

Tenants Victoria spokesperson Devon LaSalle says the best way renters can survive a tense relationship with a difficult landlord, either directly or through an agent, is to arm themselves with knowledge and seek help if they need it.

He says most of the complaints Tenants Victoria hears from renters relate to problems with getting repairs done, issues with getting bonds back and questions about notices to vacate.

“Privacy and a tenant’s right to ‘quiet enjoyment’ are also common concerns for tenants, particularly their rights when the rental property is being sold,” LaSalle says.

While each state and territory is responsible for establishing and administering their own residential tenancy laws and dispute processes, LaSalle explains how renters in Victoria can best protect themselves.

Here are some tips on how to deal with your landlord.

Understand rights and responsibilities

“Many tenants simply don’t know what they are entitled to or what is expected of them as tenants,” he says.

Tenants’ unions across the country provide information on a range of topics via their websites and phone lines.

Read and understand everything

“It’s very important tenants read and understand any documentation pertaining to their tenancy, particularly the lease agreement, condition report and bond lodgement form,” LaSalle says.

If unsure about something, ask, he says.

“If something you are asked to sign looks incomplete, like if the bond form doesn’t have the refund amount listed, don’t sign it. Seek advice from a tenancy lawyer.”

Make requests in writing

“Some agencies don’t accept requests for repairs, for example, via email, so it’s important to make sure you know what method they do accept.

Always keep a copy of the requests for your own records,” LaSalle says.

Keep records

“Throughout your tenancy, it’s a good idea to take notes about any correspondence you have with your agent or landlord, including dates, times, what the conversation was about and the agreed outcomes,” he says.

“If things go pear-shaped and you end up going to the Victorian Civil and Administrative Tribunal (VCAT), this information will prove useful.”

Try to keep an open, friendly dialogue

“It’s always best for agents/landlords and tenants to work together to resolve issues. If you show your agent or landlord you care for your home, they will generally be happy to negotiate and work with you to achieve the best possible outcome for all involved,” LaSalle says.

Renting?  Here’s what you need to know.

Get advice and resolution

“If a tenant is unable to resolve an issue with their landlord through negotiation, they should consult a tenancy lawyer about their situation for advice. Tenants can also file a claim to VCAT to get the issue resolved, LaSalle says.